Our approach: reuse, recycle, then dispose
We follow the waste hierarchy. The best thing for an item is to be used again. If it cannot be reused, the materials should be recycled. Disposal is the last option.
Reuse and donation
Good-quality furniture, kitchenware, books, clothes, toys and household goods are passed on for reuse wherever possible – through charity shops, furniture reuse projects and resale. If your family would like items to go to a particular local charity, tell us and we will do our best.
Recycling
- Metals – beds, tools, appliances and scrap go for metal recycling
- Electricals – TVs, computers and small appliances go through approved WEEE recycling
- Fridges and freezers – taken to facilities that recover the gases safely
- Paper and card – boxes, books and paperwork are recycled
- Wood – broken furniture and timber are separated for recycling
- Textiles – clothes, curtains and bedding are reused or recycled where possible
- Garden waste – composted
Upholstered furniture and POPs
Some upholstered seating, such as sofas, armchairs and footstools, can contain persistent organic pollutants (POPs) in the foam and fabric. These items must not be landfilled or recycled in the normal way, so we make sure they go to the right facility.
Our duty of care
Anyone who produces waste – including a householder – has a legal duty of care to make sure it is handled by someone authorised to take it. When you use a clearance service you should always check it is registered to carry waste. You can check any carrier on the Environment Agency public register.
We take waste only to licensed sites and keep records of where it goes. Never use anyone offering to clear a house "cash, no questions asked" – fly-tipped waste can be traced back to the householder, who can be fined.
Hazardous items
Some things need specialist handling: asbestos, gas bottles, clinical waste, and large quantities of paint, oil or chemicals. We will always tell you before quoting if something falls into this group and point you to the right service. Northumberland County Council's waste and recycling pages have details of local household waste recycling centres.